Updated November 2020
Communication is arguably the most important in-demand skill of business teams today.
And itâs especially true now that so many of us are working remotely.
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Tools such as team chat not only make it easier to stay in touch with your coworkers but also increase productivity.
Rather than go back and forth endlessly via email, a good communication app allows us to handle more stuff with less effort, including everything from meeting requests to project updates and beyond.
But choosing the best team communication app for your team or business can be a challenge. There are tons of tools out there, and committing to an app requires both serious time and resources on behalf of your team.
Which means that if you can make the right choice from the onset, youâre saving yourself a ton of time down the road.
So, weâve put together this guide to help you pick the best team communication app for your business, with a breakdown of the top 9 options out there. We chose both established tools and up-and-coming platforms to give you a good mix. Check out some tips for choosing the best app, or skip ahead to the breakdowns below:
But first, letâs look at what makes a âgoodâ team communication app.
Shopping for a team messaging tool? (Or just curious about what to look for?) Grab the free checklist to help you choose the right one for your team or business.
See what you need to do (and know) as you're deciding on a team messaging app with this checklist!
What do the best team communication apps have in common?
Chances are youâre already aware of what most communication tools have to offer.
You know, basic features such as team chat and private chat channels.
However, there are key functions âunder the hoodâ that separate the best team communication tools from the not-so-great ones. Below are some key features to keep an eye on while youâre shopping for tools.
They cover every communication channel (including messaging, video, and phone)
If you think of business âcommunicationâ as little more than email, itâs time to think bigger. Epson lx 310 driver windows xp download.
Not everything needs to be an email, after all. Want to save time and get more done? Then youâll need to be able to communicate via a variety of channels.
For example, video calls allow you to experience a face-to-face interaction at a momentâs notice. Need a time-efficient alternative to email chains? Try off-the-cuff phone calls and voice chats. And donât forget about mobile-friendly features to make sure that you can get in touch with your remote workers and folks on the go. For instance, RingCentralâs app (designed for Mac, PC, iOS, and Android) lets you flip a call from your computer to your phone (and vice versa) with just a tap:
Cool, eh?
After all, the endgame of adopting a team communication app is to reduce your teamâs workload and become more efficient in real time, all the while building relationships with your colleagues. That means being able to talk to each other, regardless of where everyoneâs working from.
They actually encourage your team to work together
You can choose the best communication app in the world, but it doesnât mean much if your team doesnât actually use it.
Some team chat apps claim that their goal is to eliminate email together. Thatâs a tall order.
And if weâre honest, there are times when email is your best option. No getting around it. Not everything needs to be a meeting, and not everything is urgent enough to warrant an instant message.
That being said, we still think that communication apps need to have features that encourage meaningful workplace collaboration, like:
Oh, and a low learning curve is also a huge plus for making sure that your team adopts any given tool. If an app is too complex, itâs much more tempting to slide back into communicating the old-fashioned way (even if itâs slower).
They integrate with other apps and business tools
When the average team is juggling dozens of business tools, the idea of adding yet another to the mix can be daunting.
Thatâs why choosing the best team communication app boils down to finding something that integrates with and consolidates the tools that your company already relies on.
For example, any app worth its salt is going to integrate with the likes of Gmail or Outlook. Additional integrations with tools like your payment software or CRM allow your business to create workflow automations, which can transform your team into a productivity machine.
The takeaway here is that choosing the right integrations can help you build a leaner communication stack that doesnât make you rely on so many tools. Rather than invest in a dedicated conferencing solution, and a video chat app, and a team messaging tool, find something that can do at least a few things well.
They allow you to communicate with clients and contractors, too
âTeamâ communication doesnât only mean talking with your immediate coworkers.
Remember what we said about the importance of collaboration? Ideally, your communication app should let you call and chat with colleagues, customers, and other third parties (think: freelancers or contractors) as well.
Again, your goal is to keep your communication all in one place. Internal. External. All of it.
They keep track of your businessâs interactions
One of the biggest benefits of simplifying your communication stack is that you can more easily track important past conversations.
This creates a much-needed sense of accountability (and can also eliminate needless questions and time-wasting conversations).
For example, letâs say you want to confirm that somebody sent out a meeting request or shared a file. Or perhaps you want to clarify details from a conversation that you had months ago.
With in-app search functionality, you can instantly find the answers without having to chase anyone down. Hereâs how it looks in RingCentralâs app, as an example:
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